Clarify standard inquiries upon initial contact
Service Routing
Inquiries about contracts, accounts, tariffs or claims are received in large numbers. Service routing answers standard cases directly and only passes on what really needs to be checked. This relieves service and reduces waiting times.
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Claim Automation
Many processes do not falter the decision, but beforehand. There is a lack of information, evidence or the case is returned several times. Claim Automation checks receipts early on and prepares them cleanly for processing.
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Process assistant
Not every input is equally important. The Process Assistant organizes new processes, sets priorities and forwards them to the right place. In this way, fewer are overlooked and open cases move forward more quickly.
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AI Analyst
Financial and portfolio data is available, but often cannot be used quickly enough in everyday life. AI Analyst answers analysis questions about trends and KPIs directly in chat. This speeds up evaluations and makes decisions more reliable.
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