Automated processes for more focus

AI solutions for health & welfare

Where inquiries arise, processes stop and teams are stuck between service, intake, documentation and inquiries, employees lose their time in the wrong places. We use AI where it significantly reduces the workload in everyday life: for recurring inquiries, in case pre-sorting, in billing-related processes and when accessing knowledge.

Reduce documentation and research costs

Automatically process inquiries from patients

Prioritize incoming tasks and assign them to the right team

Using data effectively and automatically

What companies for health & social services with our AI solutions reach

In health and social services, the problem rarely lies in the care itself. It lies in the processes surrounding it. Requests that are waiting in the mailbox. Processes that are passed on by hand. Knowledge that resides in systems that no one can query quickly enough. In addition, the teams that absorb this have long been working at the limit.

Shortage of skilled workers and increasing coordination efforts are combined with processes that were built for a different volume. We start where this effort is greatest. Getting started is always a specific use case that measurably reduces the workload. From there, we continue to expand AI solutions.

Resolve recurring inquiries directly.

Service Hub

Patients, clients and relatives ask questions every day about appointments, documents, responsibilities, deadlines, or the status of a process. The Service Hub answers these concerns directly, recognizes simple standard cases and passes on everything that requires specialist context in an organized manner.

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Pre-sort incoming processes cleanly.

Intake Assistant

Requests, recordings, documents and cases often arrive unsorted from different channels. The Intake Assistant automatically arranges inputs, prioritizes them and forwards them to the right place.

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Process queries and evidence in a structured manner.

Billing AI

If questions arise during statements, performance records or audit processes, extensive clarification often begins across several bodies. Our billing AI bundles the relevant information, prepares answers and supports the comprehensible processing of open points.

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Make rules, services and knowledge available quickly.

Knowledge Hub

Service catalogues, internal requirements, process knowledge and specialist information are usually spread across documents, systems and individual teams. The Knowledge Hub makes this content quickly accessible. Service, processing and coordination are thus significantly accelerated.

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Step by step: From isolated to automated

How we support health and social services companies with AI

Clarify data access before we start

Before anything is built, let's look at what is actually available together. Which data is stored where? What is accessible, what is not, what needs approval? In many facilities, systems are separated from each other. And not everything can be easily connected. We sort this out at the beginning so that we don't waste time with approaches that fail due to data reality.

Build in data protection and compliance

GDPR, confidentiality and role concepts are not tasks for the end. Before the first pilot, we clarify which data may flow into which solution. Who has access and how this is technically secured. The data protection framework must be in place before the first model is trained or the first interface is built.

Identify use cases

Instead of losing ourselves in a comprehensive overall strategy, we jointly prioritize the processes with the greatest leverage. We start where the volume is high and the relief is immediately visible. One use case, one team and real operation. No endless concept phase.

Integration into existing processes

A solution that does not run directly in an existing company will not prevail. We integrate automation directly into the processes that teams use every day. This requires a precise understanding of existing processes and sometimes adapting them. But this is the only way to create something that is actually used.

Scale from the use case

What worked in the pilot becomes the basis for expansion. We take with us what the real company has shown and expand from there: next use case, next team, next location. Iteratively, without a large rollout project.

Your contact with us
Let's get started together!

We are looking forward to your request and are excited to see what you have in mind. With us, you'll be met with open ears, let's get started with your AI project right away. Just tell us what you need!

Event: AI Networking for Leaders (Stuttgart)

Headquarters Cologne

taod Consulting GmbH
Oskar-Jaeger-Strasse 173, K4
50825 Cologne
Hamburg location

taod Consulting GmbH
Alter Wall 32
20457 Hamburg
Stuttgart location

taod Consulting GmbH
Schelmenwasenstrasse 32
70567 Stuttgart